The eManaged Difference: Proactive Maintenance to Prevent Downtime
Why experience a loss in productivity or get slammed with high computer repair bills? We want you to expand and grow.
Our Business Mission:
- Team Values: Integrity, Transparency, Mutual Respect
- Help: to HELP organisations grow their business, by providing superior office technology products and services so they can connect, create and communicate.
- Develop: To seek out and DEVELOP relationships with organisation that understand investing in leading edge technology is the key to growth.
- Enhance: Our commitment is to ENHANCE our customer experience through integrity, transparency, respect and the innovation that changes everything.
- Support: Our staff are vital to our ongoing success and expansion. We are committed to SUPPORTing and encouraging their development both individually and as a team, through a positive work environment.
- Improve: We focus on the continuous IMPROVEment of all our internal processes, to secure a business model that is sustainable and replicable.
- Brand: Each transaction and interaction with clients will underpin our core values and support our BRAND as one that is synonymous with quality and integrity.
Peter was just 17 when he made the six week trip by boat through the Panama Canal from Amsterdam, Holland to Melbourne. Arriving in November 1959, with his parents and seven of his ten siblings, Peter came to Australia ready to start a new life. Peter was originally studying to be a Priest but after repairing a second-hand typewriter he bought at a market, he discovered a new passion. Peter realised that he not only enjoyed fixing things, he was good at it. After working for a few companies doing typewriter repairs and maintenance, Peter finally settled in a job with Olivetti, not knowing then that would be his last role as an employee.
The move to Mildura
Attracted to the warmer climate, Peter started looking into opportunities that would take him to the north. Back in 1965, there were no Olivetti dealers in Mildura, so Peter and a Dutch work colleague made plans to start their own business and fill the gap in market. After much planning and several trip to Mildura, Peter’s business partner suddenly withdrew from the venture. Peter, his wife Yvonne and two young sons were now destined for Mildura as sole proprietors. In 1965, agriculture was the primary industry in Mildura, so this meant that not only were there very few service providing businesses — much to the benefit of Peter — but there was already a large multi-cultural population. With Peter from Holland and Yvonne from Sri Lanka, they always felt like they belonged and were welcomed warmly by the Mildura community.
Opening the First Shop
With only 200 pounds of borrowed money to fund their venture, Peter and Yvonne rented a small, simple house in town. With no contacts and limited money, they quickly set about finding a location for their new business. Mildura Office Equipment and Supplies Pty. Ltd. opened up in the winter of 1965 on Tenth Street, in a space they shared with the local piano tuner and seller. They were the first Information Technology ‘IT’ company to set up in North-West regional Victoria, lower regional NSW and regional South Australia. Two and half years later, with the IT industry booming and the piano business fading, the piano tuner called it a day. Peter inherited all of the space and for a while, found himself not only dealing in typewriters but also selling what was left of the pianos.
Two years after opening in Tenth Street, Peter moved the business to Langtree Avenue. He was now dealing in manual and electric typewriters with customers as far spread as Broken Hill and Swan Hill. In 1974, Peter introduced the first minicomputers to the region. He started off selling two to three computers a year, each taking up to six months to program (there was no such thing as software). Peter was entirely self-taught and each program was custom designed and built.
By now, Peter and Yvonne were parents to four boys and two girls. As the kids grew so did their own interests in the business and several of them were regular fixtures in the shop. Two of Peter’s brothers moved to Mildura to work for him, both stayed about two years. Yvonne’s brother also worked for them for about four years. As the business grew, Peter employed and trained talented locals. Within ten years, he had several skilled technicians and administrative staff.
When Times Got Tough
Like many businesses, eManaged has had its good times and bad. For a while, giftware was also sold from the shop, just to make ends meet, and Peter once turned his hand to hunting, thinking he might need to shoot a kangaroo, just to put food on the table. He never found a kangaroo.
In 1987, their shop was accidentally burnt to the ground by a serial thief on a rampage. Thankfully, the stock list data remained intact inside the charred casing of a hard-drive, which they were able to use for insurance. While renting elsewhere, they rebuilt eManaged from the ground up, moving back into Langtree Avenue a year and a half later.
As other IT providers came and went, Peter weathered the storms and stayed committed to his customers. eManaged as we know it today, was the only IT company in Mildura until around the 1990s.
The 1980s were the beginning of a major shift in how people used and understood IT at work and at home.
As the well-known Commodore 64 flooded the international market, eManaged introduced it to their customers. At about the same time eManaged began selling the Apple ][+ and Apple //e computers to schools and consumers. A few years later, in 1984 the Apple Macintosh was released to the world. The following year, Peter became one of the first regional distributors of the Apple Macintosh computer.
Back in the early days of Apple and Commodore 64, there was money to be made in computer sales. True to their reputation as forward-thinkers, Apple recognised that this may not last and frequently advised distributors to invest in their services.
Ensuring that they did not miss the opportunity, Peter guaranteed that he and his team were on top of all relevant product and service requirements.
Bringing so many firsts in computers, IT and services to the region, it is no wonder Peter with the eManaged family has survived the test of time.
With the outstanding success of personal computers throughout the 1980s, IT was evolving in leaps and bounds.
In 1994, eManaged brought the first internet service provider, Ruralnet, to North West Victoria. In these early days, the internet was set up using routers and dial-up modems. No one in eManaged was aware of the potential of the internet, they were focused on offering their customers a new and efficient IT service.
Their reach quickly expanded and they were soon setting up ‘points of presence’ throughout Mildura, Broken Hill, Swan Hill, Ouyen and towns all the way to Bendigo. These points allowed customers far and wide to dial-in for their internet connection.
After a few years, Peter sold Ruralnet to a publicly listed company. In order to offer ongoing support to their loyal internet customers, eManaged remained closely affiliated with Ruralnet.
The eManaged Family
Ivan started eManaged in 2016. He incorporated major changes to the business and exited retail sales of computer and stationery and started moving towards preventative cyber security and IT managed and maintenance services.
Ivan's son Julius has been actively involved in transforming IT support services for the past six years as vCIO (virtual Chief Information Officer), which is an integral role in the eManaged process.
Trust and respect among the staff are the foundation of the incredible, sustainable workplace culture that eManaged Pty Ltd.
Celebrating Over 50 Years
eManaged is celebrating 50 years of successful business, but more important than that, we are celebrating you, our customers, because without you, there is no eManaged. Driven by a desire to be the best means that eManaged has never stood still. We have a passionate team, a rich history and a future where technology will be king.